Office Policies and Procedures

Welcome to The Pediatric Clinic of Greenville (TPCG).  Please take a few minutes to look over our policies and procedures.

Patients are seen on an appointment basis.  Our office will be available in helping you schedule your child’s appointment around your busy schedule.  We will make every effort to see sick patients on a same-day basis.  Well Child visits should be scheduled in advance as much as possible.  You may call our office to schedule your child’s appointment anytime during our normal business hours of:

Monday – Friday 8:00 am to 5:00 pm         Saturday* – 8:30 am to

Saturday appointments are for sick established patients only.

If you cannot make your appointment, please contact the office as soon as possible in order for us to use this time wisely.  Failure to cancel your appointment may result in being dismissed from the practice.

Some visits may require more time.  Please inform the nurse upon scheduling an appointment if your child has a detailed problem such as ADHD, learing disability or in need of a procedure.  This enables us to plan accordingly.

If you are going to be late, please call our office so we can reschedule your appointment.  This ensures that our doctors and patients stay on time.

TELEPHONE CALLS

A nurse is available to answer your questions during normal business hours.  Because these calls are returned in order of medical urgency, you may be asked to leave a message.  Our nurses will call you back in a timely manner on the same day.

AFTER HOURS TELEPHONE CALLS

We are available to you 24 hours a day, 7 days a week if your child has an acute illness, injury or other medical emergency.  If you have any medical questions after normal business hours, please call our office phone number and you will be instructed on what to do.

MEDICAL RECORDS

All medical records request must be submitted in writing.  You may fill out a medical records release in our office or downloading one from this site.  Once we receive this form, we will  complete your request and quickly as possible.  We charge a fee for individuals requesting and personally picking up records.  There is not a charge for sending these records to a physician’s office.